Below you will find answers to the frequently asked questions.
What are your opening hours?
We are open 9.00am – 4.30pm Monday to Friday.
If you wish to speak to us our contact number is 01202 055331.
Can you help me with the technical information?
Yes, we can help you with any technical information and support you may require.
How can I order goods?
You can order goods by contacting us by phone 01202 055331 or email firstname.lastname@example.org
How long will delivery take?
Delivery time varies from next day delivery to up to 10 working days depending on a product.
What should I do if I need to return an item?
If you need to return an item, you need to contact us within 7 days of purchase. We are not a distance seller, so you may incur re-stocking fees and shipping charges.
What labels can I purchase?
We offer labels suitable for all the printers we sell and many that we don’t.
Most appropriate labels can be discussed during a free consultation.
How do I set up a label printer?
You do not need to worry how to set up a printer. Our technical team usually set up the printers and labels for our clients.
How can I contact technical support?
What service and maintenance packages can I get?
We have a number of service and maintenance packages available depending on your needs and the type of product.
Do I need to register goods for warranty?
You do not need to do anything to get a free standard warranty.
Extended warranty options are available and prices vary depending on the product.